Frequently Asked Questions

Find answers to the most common questions about our services. If you can't find what you're looking for, don't hesitate to contact us.

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FAQ
How far in advance should I book my transfer?
We recommend booking your transfer at least 24 hours in advance to ensure availability. For peak travel seasons or special events, booking 48-72 hours ahead is advisable. Last-minute bookings are also possible, subject to availability.
What happens if my flight is delayed?
We monitor flight arrivals and automatically adjust pickup times for delays. Our drivers wait up to 60 minutes after your scheduled arrival time at no extra cost. For longer delays, please contact us to reschedule your transfer.
Are child seats available?
Yes, we provide child seats for infants and children. Please specify the age and weight of your child when booking, and we'll ensure the appropriate seat is available. Child seats are provided at no additional cost.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cash payments. Online bookings require payment in advance. For cash payments, please inform us in advance.
Can I cancel or modify my booking?
Yes, you can cancel or modify your booking up to 24 hours before your scheduled pickup time for a full refund. Cancellations within 24 hours may incur a cancellation fee. Please contact us as soon as possible for any changes.
Do you provide meet and greet service?
Yes, our drivers provide meet and greet service at airports. They will wait for you in the arrivals hall with a sign displaying your name. For hotel pickups, drivers will meet you in the hotel lobby at the scheduled time.
What if I have extra luggage?
Please inform us about the number and size of your luggage when booking. Our vehicles are equipped to handle standard luggage. For oversized items or large groups, we may recommend a larger vehicle to ensure comfort.
Is the service available 24/7?
Yes, we provide 24/7 service for airport transfers and other transportation needs. Our customer support team is also available around the clock to assist you with any questions or concerns.

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If you couldn't find the answer to your question in our FAQ, our customer support team is here to help you 24/7.

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